Lisa Pool
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<h2>FAQs</h2><br />
<b>Q: Is it safe to use my credit card on your site?</b><br />
A: Shopping on hazelandharlow.com is very safe. We use the latest in online security technology to ensure all transactions are securely processed.<br />
<br>
<b>Q: Is it safe to use my debit card online?</b><br />
A: Yes. If you choose to pay by debit card, the amount you charge will be put on “hold”, meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original “hold” will be voided.<br />
<br>
<b>Q: Can I make my purchase using my PayPal account?</b><br />
A: Definitely. We’re happy to process your order with the secure transaction services of PayPal. Reminder; PayPal does charge a transaction fee to the merchant, so you will see a slight increase in your final purchase total (usually 1% of the final retail price).<br />
<br>
<b>Q: What is the status of my order?</b><br />
A: Your order status will be available within 24 hours after your order has been placed; you can feel free to contact us at <a href="mailto:purchase@hazelandharlow.com">purchase@hazelandharlow.com</a> for updates on your order’s shipping status. When your purchase has been “fulfilled” on the Hazel & Harlow site, an automatic notice will be emailed to you.y<br />
<br>
<b>Q: What if I want to return my purchase?</b><br />
A: If you are not 100% satisfied, you can return it for a full refund within 14 days of purchase. (Returns must be in unused condition, in the state you received them, and in the original box.) To make a return, please email us at; purchase@hazelandharlow.com for a return authorization. Make sure to include the reason for your return. Shipping charges cannot be refunded and all returns must have the return authorization number printed on the outside of your package.<br />
<br>
<b>Q: How long will it be before I receive my order?</b><br />
A: Orders placed Monday-Friday before 1 PM <span class="caps">PST</span> will begin processing that day, excluding holidays, and will ship within (7) business days pending availability and credit verification. All orders placed after 1 PM <span class="caps">PST</span> will begin processing the next business day, and ship within (7) business days. Orders placed on Friday after 1 <span class="caps">PMPST</span> will begin processing on the following Monday. For standard shipping, you should receive your order within 5-7 business days. Please allow additional time for shipments to the UK, Europe, Puerto Rico and Canada.<br />
<br>
<b>Q: Can I expedite my shipping?</b><br />
A: Absolutely! Expedited shipping options are available and detailed when you check out. Expedited orders placed before 1 PM <span class="caps">PST</span> on a business day will be shipped out according to the rate at which you have chosen to have your purchase expedited. We do not offer Saturday delivery at this time. For special requests or questions about rush shipping, please contact us at; sales@hazelandharlow.com.<br />
<br>
Sorry, expedited shipping is not available for shipments to PO box addresses.<br />
<br>
</b>Q: What forms of payment do you accept?</b><br />
A: We currently accept Visa, MasterCard and American Express and PayPal for all Hazel & Harlow purchases.<br />
<br>
<b>Q: Do you ship internationally?</b><br />
A: You bet! We ship all our Hazel & Harlow packages domestically, as well as internationally.<br />
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2009-07-31T08:11:51-07:00
faqs
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2009-07-31T08:11:51-07:00
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FAQ's
2010-02-14T20:28:33-08:00
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<img src='http://static.shopify.com/s/files/1/0033/7852/files/collage-faqs.jpg?1266170836' alt='' />
</div>
<div id="pageContent">
<!-- This is the page title sorry there is no way for me to automatically grab it -->
<h2>FAQs</h2>
<b>Q: Is it safe to use my credit card on your site?</b>
A: Shopping on hazelandharlow.com is very safe. We use the latest in online security technology to ensure all transactions are securely processed.
<br>
<b>Q: Is it safe to use my debit card online?</b>
A: Yes. If you choose to pay by debit card, the amount you charge will be put on “hold”, meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original “hold” will be voided.
<br>
<b>Q: Can I make my purchase using my PayPal account?</b>
A: Definitely. We're happy to process your order with the secure transaction services of PayPal. Reminder; PayPal does charge a transaction fee to the merchant, so you will see a slight increase in your final purchase total (usually 1% of the final retail price).
<br>
<b>Q: What is the status of my order?</b>
A: Your order status will be available within 24 hours after your order has been placed; you can feel free to contact us at <a href="mailto:purchase@hazelandharlow.com">purchase@hazelandharlow.com</a> for updates on your order’s shipping status. When your purchase has been "fulfilled" on the Hazel & Harlow site, an automatic notice will be emailed to you.y
<br>
<b>Q: What if I want to return my purchase?</b>
A: If you are not 100% satisfied, you can return it for a full refund within 14 days of purchase. (Returns must be in unused condition, in the state you received them, and in the original box.) To make a return, please email us at; purchase@hazelandharlow.com for a return authorization. Make sure to include the reason for your return. Shipping charges cannot be refunded and all returns must have the return authorization number printed on the outside of your package.
<br>
<b>Q: How long will it be before I receive my order?</b>
A: Orders placed Monday-Friday before 1 PM PST will begin processing that day, excluding holidays, and will ship within (7) business days pending availability and credit verification. All orders placed after 1 PM PST will begin processing the next business day, and ship within (7) business days. Orders placed on Friday after 1 PMPST will begin processing on the following Monday. For standard shipping, you should receive your order within 5-7 business days. Please allow additional time for shipments to the UK, Europe, Puerto Rico and Canada.
<br>
<b>Q: Can I expedite my shipping?</b>
A: Absolutely! Expedited shipping options are available and detailed when you check out. Expedited orders placed before 1 PM PST on a business day will be shipped out according to the rate at which you have chosen to have your purchase expedited. We do not offer Saturday delivery at this time. For special requests or questions about rush shipping, please contact us at; sales@hazelandharlow.com.
<br>
Sorry, expedited shipping is not available for shipments to PO box addresses.
<br>
</b>Q: What forms of payment do you accept?</b>
A: We currently accept Visa, MasterCard and American Express and PayPal for all Hazel & Harlow purchases.
<br>
<b>Q: Do you ship internationally?</b>
A: You bet! We ship all our Hazel & Harlow packages domestically, as well as internationally.
<br><br>
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